RETURN POLICY OF THE WEBSHOP (E-SHOP)
1. Only goods purchased from the Seller and owned by the Buyer may be returned.
2. The Buyer is entitled to the proper and timely repair of the defects if these defects of
the goods can be repaired. The Seller is liable to repair the defect without any
unnecessary delay.
3. The Buyer may request for the replacement of the goods instead of the repair of the
defect if no unreasonable costs arise for the Seller by the replacement with respect to
the price of the goods or to the severity of the defect.
4. If the defect of the goods cannot be repaired and if it prevents the Buyer from its
proper use, the Buyer has the right to have the goods replaced or to withdraw from the
contract of sale. The Buyer has the same rights if the defect can be repaired but the
Buyer cannot use the goods properly due to a repeated occurrence of the defect even
after the repair or due to a larger number of faults.
5. In the case of other unrepairable defects, the Buyer is entitled to a reasonable discount
from the price of the goods.

6. The Seller has informed the Buyer about his rights arising from the provisions of
Article 622 of the Civil Code by publishing these Terms and Conditions of Sale and
Return Policy on the respective subpage of the Seller's electronic shop, and the Buyer
had the opportunity to read them before sending the purchase order.
7. The Buyer is liable to address the return to the Seller or to a person designated by the
Seller. The Seller is responsible for the defects of the goods in terms of the valid legal
regulations of the Slovak Republic. Information about the service places and
designated persons for warranty and post-warranty service shall be provided to the
Buyer by the Seller on the back page of the warranty card or, upon request, by
telephone or email.
8. The Seller’s valid return policy, i.e. Article IX of these Terms and Conditions of Sale
and Return Policy, applies to the settlement of returns. The Seller duly informed the
Buyer about the return policy and about the conditions and means of returning the
goods, including details about the place where the goods may be returned, and about
the performance of warranty repairs in the period before concluding the contract of
sale by publishing these Terms and Conditions of Sale and Return Policy on the
respective subpage of his electronic shop, and the Buyer had the opportunity to read
them before sending the purchase order.
9. If the goods have defects for which their manufacturer, their supplier or the Seller is
responsible, warranty applies to them, and they were purchased from the Seller, the
Buyer has the right to exercise the Seller’s responsibility for the defects of the goods.
10. If the goods have defects, the Buyer has the right to return them by delivering the
goods to the Seller’s premises with a filled-in product return form attached to each
product. The Seller recommends having the goods being returned insured. The Buyer
is liable to state all the required information truthfully in the Product Return
notification, especially to exactly specify the type and extent of the defect of the
goods. The Buyer has the right to return the goods also to a person authorized by the
manufacturer of the product for the performance of the warranty repairs (hereinafter
referred to as the “designated person”). The designated persons are listed in the
warranty card or the Seller shall send their list to the Buyer upon request.
11. The return procedure regarding the goods that can be delivered to the Seller starts on
the day when all the following conditions are met cumulatively:
a. delivery of the notification about the Buyer’s exercise of his right to return the
goods to the Seller
b. delivery of the returned goods to the Seller or to a designated person
12. The Buyer has the right to decide which of his rights in terms of the provisions of
Article 622 and Article 623 of the Civil Code he shall exercise and, at the same time,
he is liable to deliver the information about his decision to the Seller immediately.
Based on the Buyer’s decision about which of his rights in terms of the provision of
Article 622 and Article 623 of the Civil Code he shall exercise, the Seller or a
designated person is liable to immediately specify the manner of settling the return.
After specifying the manner of settling the return, the Seller or a designated person
settles the return immediately or, in justified cases, within 30 days of the return. If the
period for settling the return elapses with no results, the consumer has the right to
withdraw from the contract or he has the right to have the goods exchanged for new
ones.

13. If the Buyer returns the product after 12 months of the conclusion of the contract of
sale and the Seller rejects it, the person settling the return shall state in the return
settlement document the person to whom the Buyer can send the goods for expert
assessment. If the Buyer sends the goods for expert assessment to the designated
person listed in the return settlement document, the costs of the expert assessment of
the goods, as well as all the other related costs incurred for this purpose are borne by
the Seller, regardless of the result of the expert assessment. If, by the expert
assessment, the Buyer demonstrates the Seller’s responsibility for the objected defect
of the goods, he may return the goods again; the warranty period is suspended for the
time of the performance of the expert assessment of the goods. The Seller is liable to
pay all the costs incurred for the expert assessment, as well as all the other related
costs incurred for this purpose, to the Buyer within 14 days of the Buyer exercising his
right to return the goods. The repeatedly exercised right to return must not be rejected.
14. The Seller reserves the right to replace the defected goods by other defectless goods
with the same or with better technical parameters, unless this causes severe difficulties
to the Buyer.
15. The Seller bears no responsibility for the following defects of the goods:
a. if it is an evident defect which the Buyer may have discovered by checking the
parcel when receiving the goods and which the Buyer may have announced to
the Seller (courier)
b. if the Buyer has not exercised his right regarding the Seller’s responsibility for
the defect of the goods by the end of the warranty period for the goods,
c. if the defect of the goods is a mechanical damage to the goods caused by the
Buyer,
d. if the defect of the goods has been caused by using the goods under conditions
that do not correspond to the natural environment of the goods by their
intensity, humidity, chemical and mechanical impacts,
e. if the defect of the goods has been caused by unprofessional handling or
operation, or by neglecting the care for the goods,
f. if the defect of the goods has been caused by unprofessional tampering,
damage by fire, static or atmospheric electricity

16. The Seller is liable to settle the return and complete the return procedure in one of the
following ways:

a. by replacement of the product,
b. by reimbursement of the purchase price of the product,
c. by delivery of the repaired product,
d. by payment of a reasonable discount from the price of the product,
e. by justification of the rejection of the return of the product.

17. The Seller shall inform the Buyer about the result of settling his return immediately
after the completion of the return procedure by telephone or by email and, at the same
time, he shall deliver the return settlement document to the Buyer along with the
product or by email.
18. The warranty period is 24 months from the day of the delivery of the product.
19. In the case of a repair of the goods under warranty, the warranty period is extended by
the time during which the Buyer could not use the product.
20. If the product is replaced by a new one, the warranty period starts from the delivery of
the new product but only applies to the new product. If the product is replaced by a
new one, the Buyer shall receive a document stating the information about the
replacement of the product.

21. If the defect can be repaired and the Buyer does not specify the manner in which the
return should be settled according to point 8.15 of these Terms and Conditions of Sale
and Return Policy, the Seller shall settle the return by repairing the defect.
22. The Buyer’s entitlement to settling a return due to a defect of the product ceases after
he has exercised his right and requested the Seller to rectify the defect of the product
according to point 8.1 of these Terms and Conditions of Sale and Return Policy and,
regardless of the result of the return, the Buyer is not entitled to exercise any right to
return for the same unique defect (not for a defect of the same kind) repeatedly.

Annex
1

Withdrawal from a Remote Contract of Sale

In terms of Article 7 and the subsequent articles of Act No. 102/2014 Coll. on Consumer
Protection in Sale of Goods or Provision of Services under Remote Contracts or Contracts
Executed Outside the Business Premises of the Seller, and on the Amendment of Certain Acts

Seller:

Company name:
Street and house
number:
Town:
Postcode:
Company reg. no.:
TIN/VATIN:
Telephone:
Email:

Buyer

First name(s) and
surname:
Street and house
number:
Town:
Postcode:
Telephone:
Email:

Hereby I inform you that I am withdrawing from the concluded (select one of the
options):
Contract of Sale
Service Contract
The subject-matter of the contract was purchased from the following website:

I received a confirmation of the order number:
Date:
Invoice number:
The goods were delivered to me on (date of
receipt):

Therefore, I request you to return (please keep only one option):
 the full amount of the invoice (all the invoiced goods form the subject-matter of the
withdrawal from the contract)
 Part of the amount of the invoice (only a part of the goods form the subject-matter of the
withdrawal from the contract)
name of the returned subject-matter of the
contract and its quantity (only if you are returning
only a part of the subject-matter of the contract):

Requested amount to be returned:
Please send me the requested amount (keep
the required option):
by postal order to my address (stated above)
by transfer to a bank account, account
number/code of the bank or IBAN:
If the goods do not form part of the consignment, I note the fact that the Seller is not liable to
return the money within 14 days of the receipt of the withdrawal from the contract until the
goods are returned to him or until I prove that the goods have been sent.
I am liable to send the goods to the Seller within 14 days of my withdrawal from the contract,
at the latest.

In ……………………………….. on ……………………..

………………………………
First name(s) and surname
(signature)

Annex 2

Guidance on Exercising the Buyer’s Right to Withdraw from the Contract of Sale
1. Right to Withdrawal from the Contract of Sale without Giving a Reason
You have the right to withdraw from this contract of sale without giving any reasons within
14 days.
The period for the withdrawal from the contract elapses after 14 days from the day the goods
were taken over by you or a third person designated by you, except for the transporter.
When exercising your right to withdraw from the contract of sale, please inform us about your
decision to withdraw from the contract of sale by an unambiguous declaration (e.g. in a letter
sent by post or email) to the address: ORCHESTRA, s.r.o. Novozámocká 548/20, 946 56
Dulovce, Slovakia, email: office@missorchestra.eu
For this purpose, you may use the withdrawal from the contract of sale sample form which
forms Annex 1 of these Terms and Conditions of Sale and Return Policy. If you wish, you
may fill in and send the withdrawal from the contract of sale sample form or any other
unambiguous declaration of your withdrawal from the contract of sale even in an electronic
form via our website [insert the address of the website]. If you avail of this option, we shall
confirm the receipt of your withdrawal from the contract of sale by email or on another
permanent carrier.
The deadline for the withdrawal from the contract is met if you send the notification about
exercising your right to withdraw from the contract of sale before the period for the
withdrawal from the contract of sale elapses.
2. Consequences of the Withdrawal from the Contract
If you withdraw from the contract of sale, we shall return to you all the payments that you
have paid in connection with the conclusion of the contract of sale, especially the purchase
price, including the costs of delivering the goods to you. This does not apply to the additional
costs if you chose another form of delivery than the cheapest, usual form of delivery that we
offer, and it does not apply to the costs of additional services either, if these formed the
subject-matter of the contract and they have been provided in full. The payments shall be
returned to you without any unnecessary delay, in each case within 14 days of the receipt of
your notification about your withdrawal from this contract of sale, at the latest. They shall be
repaid in the same way that you used for the payment if you explicitly disagree with another
form of payment, without charging any further fees.
The payment for the purchased goods shall be returned to you only after the receipt of the
returned goods at our address or after the receipt of a document confirming that you have sent
the goods back, whichever occurs the sooner.
Please send back the returned goods or bring them back to the registered address of our
company without any unnecessary delay; in any event, within 14 days of exercising your right to withdraw from the contract, at the latest. The deadline is considered to be met if you send the goods back before the 14-day period elapses. The direct costs of returning the goods shall
be borne by you.
Please note that, if you withdraw from the contract of sale, you are responsible for any
decrease in the value of the goods due to their handling in any other way than the one
necessary for finding out their nature, qualities and functionality in the period from their
delivery until the moment of their return.
Drafted via www.overenyshop.sk